Refund & Cancellation Policy

An insurance application submitted through RegalPay may be cancelled before policy issuance, subject to the stage of the application and the applicable requirements of the relevant insurance partner.

Submission of an application does not automatically create a right to a refund of any amount that may have already been paid.

If a customer requests cancellation before an insurance policy is issued, the applicable refund, if any, will depend on the relevant insurance partner, payment status, product terms, and applicable rules.

Where a refund is applicable, it may be processed through the relevant payment provider or insurance partner.

Once an insurance policy has been issued, cancellation and refund requests are generally governed by the terms and conditions of the applicable insurance policy and the relevant insurer.

Customers should refer to their policy documents for the applicable cancellation, refund, free-look, or other policy-specific provisions, where applicable.

A refund may be available where required or permitted under the applicable insurance product, insurer's terms, payment provider rules, or applicable law.

Refund eligibility is determined based on the specific transaction and applicable terms. RegalPay does not guarantee that every cancellation request will result in a refund.

Amounts may not be refundable where the applicable insurance product, insurer's terms, transaction status, applicable law, or other relevant requirements do not permit a refund.

Any applicable taxes, service charges, processing charges, or other amounts may also be subject to the terms applicable to the transaction.

If an amount is deducted from your account but the transaction is not successfully completed, the transaction may be subject to reconciliation with the relevant payment provider.

In case of an apparent duplicate payment, please contact RegalPay with the relevant transaction details so that the transaction can be reviewed.

Where a refund is approved, the refund will generally be processed through the applicable payment provider or other appropriate channel.

The time taken for the refunded amount to appear in the customer's account may depend on the payment provider, bank, insurer, or other financial institution involved in the transaction.

To request cancellation or enquire about a refund, contact RegalPay using the support details provided below.

Please provide sufficient transaction or application information to allow us to identify and review the request.

Where an insurance policy is issued by an applicable insurance company or authorised insurance partner, the cancellation and refund provisions contained in that policy and the insurer's applicable terms may take precedence over general information provided on this page.

Royal Star Fintech may update this Refund & Cancellation Policy from time to time to reflect changes in its services, insurance partnerships, payment processes, or applicable requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

For questions regarding refunds or cancellations, you can contact: