Privacy Policy

Depending on the services you use, we may collect the following information:

• Full name and contact details.
• Mobile number and email address.
• OTP and authentication-related information.
• Vehicle registration and vehicle-related information.
• Insurance application information.
• Insurance policy and application details.
• Documents uploaded by you, such as vehicle registration documents, identity documents, and existing policy documents.
• Payment-related status or transaction information required to facilitate an insurance application.
• Device and application information required for security, notifications, and application functionality.
• Information you voluntarily provide when contacting us.

When required for an insurance application or related verification, you may be asked to provide identity or vehicle documents.

Such documents are collected only for legitimate purposes connected with the insurance services you request, including application processing, verification, policy issuance, compliance, and communication with relevant insurance or service partners.

You should provide only genuine, accurate, and valid documents belonging to you or for which you are authorized to provide information.

We may use your information to:

• Create and manage your RegalPay account.
• Authenticate your account using OTP or other mechanisms.
• Process and manage insurance applications.
• Obtain and present applicable insurance quotes.
• Facilitate communication with insurance partners.
• Facilitate policy-related services.
• Provide application and policy status updates.
• Send important service notifications.
• Respond to customer support requests.
• Prevent fraud, misuse, and unauthorized access.
• Maintain security and improve our services.
• Meet applicable legal, regulatory, and compliance obligations.

We do not sell your personal information as a standalone product.

We may share information where necessary to provide the requested insurance services, including with applicable insurance companies, insurance partners, service providers, technology providers, payment/service providers, and other parties involved in processing your request.

Information may also be disclosed where required by applicable law, regulation, legal process, government authority, or to protect the rights and security of RegalPay, our users, or other parties.

RegalPay facilitates insurance-related services through applicable insurance partners. Information required to process an insurance application may therefore be provided to the relevant partner for activities such as verification, underwriting, quote generation, policy issuance, servicing, and related requirements.

The terms and privacy practices of the relevant insurance partner may also apply to information processed by that partner.

Where payment services are used, payment processing may be handled by the relevant payment provider or insurance partner.

RegalPay may receive payment-related information such as transaction status, reference identifiers, or confirmation details necessary to update your application. Sensitive payment credentials are not intended to be stored by RegalPay unless expressly stated.

If you enable notifications, we may use your device notification token to send important updates relating to your account, applications, quotes, payments, policies, or other service-related information.

You can manage notification permissions through your device settings, subject to the functionality of the application.

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

Information may be stored using trusted technology and cloud service providers used to operate RegalPay and provide its services.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary to provide the requested services, maintain business and transaction records, comply with legal and regulatory obligations, resolve disputes, prevent fraud, and enforce applicable agreements.

Different categories of information may be retained for different periods depending on their purpose and applicable requirements.

Depending on applicable law, you may have rights relating to your personal information, including requesting access, correction, or deletion of information, subject to legal and operational requirements.

You may also request deletion of your RegalPay account through the account deletion process made available by us.

You may request deletion of your RegalPay account by contacting us through the support details provided below or through the account deletion functionality made available in the application.

Some information may need to be retained where required by law, regulation, legitimate business requirements, insurance records, dispute resolution, fraud prevention, or other applicable obligations.

RegalPay is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that information has been provided by a child in circumstances where it should not have been collected, please contact us.

RegalPay may use third-party technology and service providers for functions such as authentication, messaging, cloud storage, analytics, notifications, payment processing, and infrastructure.

These providers may process information as necessary to provide their services to us and may have their own terms and privacy policies.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or practices.

The updated version will be published on this page with the revised "Last Updated" date.

If you have questions, concerns, requests, or complaints relating to this Privacy Policy or the handling of your personal information, you can contact us at: